Information on Shipping, Payment, and Returns

How long will it take to receive an order?

Shipping Methods

Tax

Accepted Forms of Payment

When you feel you credit card has been charged more than once

Returns/Refunds

How long will it take to receive an order?

There is typically a 4 to 6 day period between the date most orders are placed, and the day they ship.  THIS TIME MAY INCREASE depending on current total amount of orders, availability of items within your order, or other factors.  Please see the home page or other places on the site for current processing times. Ms T's is closed on weekends.  Please plan accordingly!  All orders are created personally by Ms T and made to order.  Ms T does not keep pre-mixed stock on a shelf waiting to be ordered.  This ensures the freshest and highest quality product possible.

Shipping Methods

Ms T's ships to the address provided to us in the "shipping address" section of your account.  If you place an order and find that you need to change that address before the order is shipped, due to changing location or incorrect address entry, you can fix it yourself in your account information. You should also let us know by email.  Ms T's can not be responsible for misdirected mail due to errant or incomplete addresses, and you may have to consult the Post Office regarding redelivery. We are also unable to attach shipping notes or requests to packages. For example, if in the order comments you say "If no one is home, please leave on the doorstep," we have no way to relate that information to the post office. If you are in the United States, you are on your own to make sure that your mail receptacle can accommodate a 8-5/8" x 5-3/8" x 1-5/8" package, otherwise you may need to make additional arrangements with the post office. Internationally, please make sure that you can accept a larger package. Regardless of location, Ms T's cannot be responsible for packages delivered to incorrect recipients or packages that are stolen from mail boxes. Please consult your local mail carriers, post office, or authorities (if stolen) for assistance.

Currently, all orders are shipped via the United States Postal Service.  Tracking numbers will be provided per order via email, which can be tracked through usps.com.  Typically, domestic Priority shipping takes 2-4 days, but please allow 7 days before contacting us about a missing package (remember, this is from the SHIPPED date, not the date the order was placed).  The Post Office allows for a 5 day grace period even if the package was sent Priority.  Once the package has shipped, it is in the hands of the US Postal Service, and any shipping requests or modifications can not be handled by Ms T's.  In cases where Express (overnight) shipping is offered, please remember that additional charges will apply, and some locations are not eligible for overnight service. This service MAY NOT be available at the time you request it. Canadian and other international shipping WILL take longer! The package may no longer trackable once it leaves the domestic United States, so please allow ample time for it to pass through customs and local postal services. Ms T's has no control over packages that leave the United States, and cannot guarantee delivery. Shipping costs are standard flat rates ($3 additional in all cases for order subtotals over $150), and are as follows:

Domestic (United States) - $5.80 ($8.80 for orders over $150) - updated 1/29/13.
 
International - Due to requests from our international customers, two shipping methods will be provided, but please read the VERY IMPORTANT information below about each method. Please bear in mind that if your country or region requires additional fees/tariffs/taxes when you pick up your package, Ms T's cannot be responsible for them. Please do not request that we falsify documentation to show lesser value than actual so you can save money owed to your own government. These requests will not be honored. IF YOUR COUNTRY'S GOVERNMENT OR CUSTOMS CONFISCATES YOUR PACKAGE, Ms T's can no longer be responsible for reimbursement or replacement to you. YOU ARE TAKING YOUR OWN RISK IF YOU ATTEMPT TO IMPORT TO A COUNTRY THAT DOES NOT ALLOW OUR PRODUCTS. We will live up to our side of the deal and send out the package as requested, but you are responsible for it from the time it leaves the United States.  

Rates (excluding Canada)
(Updated 2/12/13) $44.95  - Express Mail International, originating through the US Postal Service. This method typically takes (but could exceed) 4 to 7 days to reach the destination, and tracking may be available all the way (depending on what the destination country provides). Insurance through the Post Office is provided with this rate, and in case the order does get lost, they will cover your order up to $100. With this method, lost orders will be replaced. This is an expensive option but Ms T does not profit from it. This is what the USPS charges her!

(Updated 2/12/13) $23.95 ($26.95 for orders over $150) - Priority International, originating with the US Postal Service. This method may take between 2 weeks and a month to many international destinations, sometimes more, but often results in less wait time than that depending on the destination country. With this method, tracking only works until the package leaves the United States, and no further tracking info is available anywhere. If your package seems to be taking a very long time, we will have NO INFORMATION regarding it if you call or email. If you package is lost after leaving the United States, it will NOT be replaced at Ms T's cost! No insurance is offered through the US Postal Service, and you will need to consult your local postal service or customs instead of Ms T's to find a lost order. You will be responsible for placing and paying for a new order if you wish to try again. 

Canada - $19.95 ($22.95 for orders over $150). This price increased as of 1/28/13 due to postal charges. Express Mail shipping is not currently available to Canada.

-Note: Popcorn will no longer be included as packing material in any orders outside the United States; it seems that this could be a problem in customs which could delay delivery of the order. 

Tax 

A 6% state tax will be applied to all orders billed to residents of Pennsylvania. 

Accepted Forms of Payment

The preferred method of payment is Visa or Mastercard.  Ms T's does not accept American Express.  PLEASE MAKE SURE that your billing address MATCHES what the card issuer/bank has on file for you! This is particularly important if you have moved, if the card you are using is a gift card, etc. See the entry following this one for more info regarding what can happen if your billing address is not entered correctly. Money orders are accepted, but the order will not be processed until it clears the bank.  Please contact us first if you plan to pay by money order.  PayPal is accepted, but please email us prior to ordering for instructions on how to do it.

When you feel you credit card has been charged more than once

Please read below, especially if you were directed here via email regarding what looks like multiple charges to your credit card. Often, people accidentally input a billing address that is incorrect compared to what their bank has on file. This generates what is called and "AVS Mismatch Error". When you type in your billing address, our credit card processor compares what you type in to what your bank or credit card issuer has on file for you. If these do not match, our processor generates this error, and declines the transaction. This is a fraud protection measure to help ensure that only you can use your credit card to make a purchase with us. This sometimes occurs when the address is miskeyed, or if you move and have not yet notified your bank. It also can occur if you are using a "gift" card that was purchased under a different billing address. Since the bank does not take this measure, they are willing to authorize the amount of money you have requested as the total for your order. Your bank places an authorization on your account (sometimes noted as a "pending" transaction). This is essentially a hold on that amount of money. Customers often try this multiple times, creating multiple holds on their account. Since our processor simply declines the transaction, we have NO FURTHER ACCESS to those held funds, and we will not attempt to retrieve them. These pending transactions will typically drop off of your bank account within 3 business days or so (depending on the banks policy) since they are unused, and we have absolutely no control over the amount of time they stay on your account. Please contact your bank for more information on these holds, as it is their process, not ours. There is nothing we or our credit card processor can do to remove these holds. When your order does go through, you will receive a confirmation on the amount of the order. Since you do not receive multiple confirmations, only ONE transaction is actually completed. This is why it is very important to make sure that your billing information is typed in correctly, and that you keep your records updated with your bank.

Returns/refunds

Due to the subjectivity of e-juice flavor, perceived differences between our liquids and other vendors', and the fact that vendors create liquids differently from one another (more relevant info here), it is obvious that not all juices will taste exactly as one may expect. Often people mistakenly assume that if it does not taste exactly as they expect, that it has been mixed incorrectly. Ms T's unique recipes are very exact and she does not randomly change them. If a change is made, it will be noted in the product description and/or the flavor will be moved to the testing area for customer input. For these reasons, NO REFUNDS WILL BE GIVEN on e-juices. In very rare cases, we may accept a return and replace the quantity sent back to us, or credit the user's Ms T's account. The returned liquids will be tested and disposed of, and never reissued. In the case of a return, the customer will assume the cost of return shipment, and the replacement will NOT be shipped until the bottle in question is received by Ms T. Shipping of the replacement will be covered by Ms T. Again, returns will only very rarely be accepted, and only in what we deem to be an extreme case. Any returns MUST be approved by customer service beforehand. Juices received without prior return authorization will be disposed of and no further action will be taken.  

There is no actual or implied warranty on any non-juice items unless they are received DOA.  Any refunds on DOA items will be provided in the form of store credit.  

Changes in orders that result in a negative balance will be reimbursed with store credit or product substitutions, based on customer request and availability.  This also includes orders that are placed errantly on the website.  Once an order is placed, it is placed.  Due to credit card processing costs, errant order refunds or refunds for cancelled orders (regardless of the reason) will not be reimbursed by reapplying the funds to your credit card unless you agree to pay the $25 fee our credit card processor assesses for cancellations!  Instead, you will be given store credit in the total amount that is to be returned.