Information on Shipping, Payment, and Returns

How long will it take to receive an order?

Shipping Methods

Accepted Forms of Payment

Returns/Refunds

How long will it take to receive an order?

There is typically a 3 to 4 day period between the date most orders are placed, and the day they ship.  THIS TIME MAY INCREASE depending on current total amount of orders, availability of items within your order, or other factors.  Orders are not shipped on Saturdays and Sundays.  Please plan accordingly!  All orders are created personally by Ms T and made to order.  Ms T does not keep pre-mixed stock on a shelf waiting to be ordered.  This ensures the freshest and highest quality product possible.

Shipping Methods - All rates updated 1/25/12

Ms T's ships to the address provided to us in the "shipping address" section of your account.  If you place an order and find that you need to change that address before the order is shipped, due to changing location or incorrect address entry, you can fix it yourself in your account information. You should also let us know by email.  Ms T's can not be responsible for misdirected mail due to errant or incomplete addresses, and you may have to consult the Post Office regarding redelivery. We are also unable to attach shipping notes or requests to packages. For example, if in the order comments you say "If no one is home, please leave on the doorstep," we have no way to relate that information to the post office. If you are in the United States, you are on your own to make sure that your mail receptacle can accommodate a 8-5/8" x 5-3/8" x 1-5/8" package, otherwise you may need to make additional arrangements with the post office. Internationally, please make sure that you can accept a larger package.

Currently, all orders are shipped via the United States Postal Service.  Tracking numbers will be provided per order via email, which can be tracked through usps.com.  Typically, domestic Priority shipping takes 2-4 days, but please allow 7 days before contacting us about a missing package (remember, this is from the SHIPPED date, not the date the order was placed).  The Post Office allows for a 5 day grace period even if the package was sent Priority.  Once the package has shipped, it is in the hands of the US Postal Service, and any shipping requests or modifications can not be handled by Ms T's.  Canadian and other international shipping WILL take longer! The package may no longer trackable once it leaves the domestic United States, so please allow ample time for it to pass through customs and local postal services. Ms T's has no control over packages that leave the United States, and cannot guarantee delivery. Shipping costs are standard flat rates ($3 additional in all cases for order subtotals over $150), and are as follows:

Domestic (United States) - $5.35 ($8.35 for orders over $150)
 
Canada - $12.95 ($15.95 for orders over $150)

International - Due to requests from our international customers, two shipping methods will be provided, but please read the VERY IMPORTANT information below about each method. 

$41.50 ($44.50 for orders over $150) - Express Mail International, originating through the US Postal Service. This method typically takes 4 to 7 days to reach the destination and tracking may be available all the way (depending on what the destination country provides). Insurance through the Post Office is provided with this rate, and in case the order does get lost, they will cover your order up to $100. With this method, lost orders will be replaced.

 $16.95 ($19.95 for orders over $150) - Priority International, originating with the US Postal Service. This method was eliminated for awhile due to the fact that shipping often takes between 2 weeks and a month to many international destinations, sometimes more. With this method, tracking only works until the package leaves the United States, and no further tracking info is available anywhere. Packages would often disappear after arriving to the destination country, or would be held up there for weeks. This method is back because customers were requesting something cheaper. Know the risks before using this method! If your package seems to be taking a very long time, we will have NO INFORMATION regarding it if you call or email. If you package is lost after leaving the United States, it will NOT be replaced at Ms T's cost! No insurance is offered through the US Postal Service, and you will need to consult your local postal service or customs instead of Ms T's to find a lost order. You will be responsible for placing and paying for a new order if you wish to try again. It is STRONGLY recommended to use the other Express Mail International rate to ensure delivery, and to receive it in a more timely manner. Ms T's does not make any money off any shipping method, you are paying what it actually costs to ship, sometimes even less.

 -Note: Popcorn will no longer be included as packing material in any orders outside the United States; it seems that this could be a problem in customs which could delay delivery of the order. 

 If you would like Express (overnight) shipping, please contact Ms T's through the website before placing your order.  Additional charges will apply, and some locations are not eligible for overnight service. Please remember that this service MAY NOT be available at the time you request it.

Please bear in mind that if your country or region requires additional fees/tariffs/taxes when you pick up your package, Ms T's cannot be responsible for them. Please do not request that we falsify documentation to show lesser value than actual so you can save money owed to your own government. These requests will not be honored.

Accepted Forms of Payment

The preferred method of payment is Visa or Mastercard.  Ms T's does not accept American Express.  Money orders are accepted, but the order will not be processed until it clears the bank.  Please contact us first if you plan to pay by money order.  PayPal is accepted, but please email us prior to ordering for instructions on how to do it.

Returns/refunds

No refunds are given on e-juices, and no returns can be accepted.  There is no actual or implied warranty on any non-juice items unless they are received DOA.  Any refunds on DOA items will be provided in the form of store credit.  Changes in orders that result in a negative balance will be reimbursed with store credit or product substitutions, based on customer request and availability.  This also includes orders that are placed errantly on the website.  Once an order is placed, it is placed.  Due to credit card processing costs, errant order refunds or refunds for cancelled orders (regardless of the reason) will not be reimbursed by reapplying the funds to your credit card unless you agree to pay the $25 fee our credit card processor assesses for cancellations!  Instead, you will be given store credit in the total amount that is to be returned.