Here you can find answers to some of our most frequently asked questions.

How long does it take to get my order?

What if I notice a mistake I made on my order after I place it?

Does Ms T's ship outside of the United States?

Does Ms T's wholesale?

Is Ms T's Bakery affiliated with any other vendor?

Can I access Ms T's website on my mobile phone?

What forms of payment are accepted?

How do I use store credit?

If I ordered before the website upgrade, why do I have to re-enter my info, and can I access my past history?

How can I contact Ms T's, place an order by phone, or get help with the website?

What ingredients does Ms T use?

Can my order be created with a custom PG/VG mix, just PG, or just VG?

Can Ms T create e-juices with nicotine levels different than what is available on the website?

What if I want a special flavor that can not be found on the website?

What if Ms T's e-juice is not sweet enough for my taste?

On what devices are Ms T's flavors tested?

Is my credit card information secure?

Is my account information with Ms T's private?

What are the health risks and benefits?

What is Ms T's favorite e-juice?

How should I store e-juice during the summer heat?

Can I get some free juice if I plan to do a video review?

I'm in the military. Do I get a discount?

Why isn't MY question on this FAQ?

TERMS AND CONDITIONS

How long does it take to get my order?

There is typically a 3 to 4 day period between the date most orders are placed, and the day they ship. THIS TIME MAY INCREASE depending on current total amount of orders, availability of items within your order, or other factors. Orders are usually shipped on Saturdays, but not Sundays. Please plan accordingly! All orders are created personally by Ms T and made to order. Ms T does not keep pre-mixed stock on a shelf waiting to be ordered. This ensures the freshest and highest quality product possible. For information on shipping, please see our Shipping Info.

 

What if I notice a mistake I made on my order after I place it?

If you place an order and realize that you made a mistake or want to make a change, please contact us immediately. DO NOT place another order and expect the first one to be refunded and cancelled. Due to credit card processing costs, a refund on the mistaken order will not be reapplied to your card unless you agree to pay the $25 cancellation fee assessed by our credit card processor! Instead, you will receive store credit on your account for future use.

Does Ms T's ship outside of the United States?

Yes! We can ship to most other countries around the globe. Please see our Shipping Info for more information and rates.

Does Ms T's wholesale?

No! We DO NOT wholesale. However, we may be willing to make special exceptions for Signature Flavors. Please contact us for more information.

Is Ms T's Bakery affiliated with any other vendor?

Currently we are collaborating with Great Lakes Vapor. They have some signature flavors that can not be found on Ms T's site. We may provide signature flavors for individual hardware vendors in the future and we will post a list of those vendors here at that time.

Can I access Ms T's website on my mobile phone?

YES! Ms T's website is now optimized for Apple (iPhone, iPad and iPod Touch), Android, Blackberry, and Palm operating systems. You can easily order/reorder your favorite items, and you can access your account information, including messages to/from Ms T's, order status, history and wish lists!

What forms of payment are accepted?

The preferred methods of payment are Visa or Mastercard. We can not accept Discover or American Express. Money orders are accepted, however the order will not be processed until it clears the bank. We do accept PayPal but please email us prior to ordering for instructions.

How do I use store credit?

If you have been provided with store credit, using it on an order is simple. During the payment part of the checkout process, you will have two listings under "How would you like to pay?". The first option will say "Pay using my store credit". This should be selected by default, but if not, click the radio button next to it. The payment should proceed, or a pink box should appear saying, "You do not have enough store credit to pay for this order. The remaining $XX.XX will be paid by my Visa or Mastercard" (alternatively, clicking the second radio button that says "Pay using my Visa or Mastercard" will allow you to save your credit for a future order). Agree to the Terms and Conditions of the order, and submit it. The remaining balance of your order will be charged to your credit card. If you just want to check the amount of store credit you have available when not placing an order, log in to your account (if already logged in, click on "My Account" at the very top left of any screen). At the bottom of the right hand column of your account screen it will say "You have $XX.XX of store credit. To use it, simply place your order and you will be able to choose store credit as the payment method when it comes time to pay for your order."

 

If I ordered before the website upgrade, why do I have to re-enter my info, and can I access my past history?

It was not possible to migrate customer information to the new website. Sorry for the inconvenience, but please re-enter you account information. This will also ensure that the most current information will be on file. If you need to know anything about your past orders before the website change, please email Ms T's. All information is kept on record.

How can I contact Ms T's, place an order by phone, get help with the website, or speak with someone in person?

The easiest way to contact Ms T's is by emailing us. If you have any problems ordering or want to talk to someone, you may call (520) 784-9630 Monday through Friday, 12pm to 8pm Eastern Time. Also see the contact us page.

What ingredients does Ms T use?

Our products contain Vegetable Glycerin (VG), Propylene Glycol (PG), and FDA approved food grade flavorings. Nicotine is added as requested. If 0mg juices are ordered, they are guaranteed to contain NO nicotine. Ms T uses only flavors that are approved on the e-juice calculator found on ECF, and of those, only flavors that are made in the USA. All juices are mixed personally by Ms T herself, in the United States. All flavorings used in Ms T's juices are completely free of diacetyl.

Can my order be created with a custom PG/VG mix, just PG, or just VG?

No. All E-Juices are created with Ms T's special proprietary mix of VG and PG. The exact ratio will not be disclosed to the public, but it does contain more VG than PG.

Can Ms T create e-juices with nicotine levels different than what is available on the website?

Yes. Many common nic levels are provided in the dropdowns for each product, but if you need something different, please note it in the order comments during the checkout process. The highest strength Ms T will create is 30mg, and the lowest possible is 5mg.

What if I want a special flavor that can not be found on the website?

Please contact us and tell us what you are looking for. Ms T is willing to try new things, and one never knows... It may become one of our special flavors on the site!

What if Ms T's e-juice is not sweet enough for my taste?

Ms T's Sweetener can be purchased on the website. This is Ms T's special mix and contains no sugar. It is a VERY potent sweetener! It can be purchased in a 6ml bottle for $3. Add only ONE DROP to a 6ml bottle of juice, shake to mix, and test. Additional drops can be added to taste, but one drop usually does it. Ms T's does not guarantee or make any claims about what effects our sweetener will have on other vendors' juices, as we do not test them on anything other than Ms T's. DO NOT add sugar to your Ms T's E-juice!

On what devices are Ms T's flavors tested?

They are tested primarily with 510 atomizers and cartomizers. Various devices are used, including the 3.7v Mini GLV and the 5v GLV. No testing is done on devices higher than 5v. Using a high voltage device could possibly cause a change in flavor. Juices are tested using the direct drip method, standard cartridges, cartomizers, and some "tank" style atomizer/cartridges. Results may very on "tanks" because not all of them are designed to adequately wick higher VG content e-juices. We have received information about varied results, so be aware that "tanks" may not work as well with some of our thicker juices.

Is my credit card information secure?

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. The online store accepts credit cards; rest assured that both your credit card information and personal information are protected. We DO NOT save any credit card information. Therefore, we cannot make additions to orders or accept reorders by using a credit card number you have applied in the past.

Is my account information with Ms T's private?

Yes it is. Ms T's does not sell or rent your account information to anyone, nor is it provided to any third parties or affiliates. Your information is used only to contact you about your orders, or if you opt in, to send you newsletters every once in a while.

What are the health risks and benefits?

Currently, the FDA does not approve of electronic smoking (vaping), and has not yet made a judgement on the safety or health benefits of e-cigarettes. Ms T's juices are not intended to aid in quitting smoking, but instead are an alternative to regular tobacco products. Those with heart or lung conditions should avoid e-cigarettes, as should pregnant or nursing women. These products are not intended for people who do not already use tobacco products, or those who do not already consider themselves to be "smokers". These products are not sold to, marketed to, or intended for anyone under 18 years of age. To make an informed decision about using electronic cigarettes and e-juices, please consult your doctor first. Ms T's juices contain no calories or sugar, and will not raise blood sugar levels.

What is Ms T's favorite e-juice?

Ms T prefers Butterscotch Pudding mixed with a little French Toast. She also likes her Butterscotch Caramel Cheesecake.

How should I store e-juice during the summer heat?

The weather is warming up! Sunlight and especially heat can be damaging to your juices if they receive too much. Particularly during the summer months, precautions should be taken to protect your juices from untimely spoilage.

Always remember that while you are actively using your juices, it is a good idea to keep them stored in a cool dark place. If you intend to store your juices for longer periods of time, putting them in the refrigerator is recommended. You do not want to put them in the freezer, and bear in mind that some refrigerators may have cold spots where it gets below freezing as well. Of course they will become much thicker while in the refrigerator, but that is ok. When you plan to use them, take them out of the refrigerator and let them warm up to room temperature before use. It doesn't take long.

There are also places where you definitely DON'T want to leave your juices, especially in the summer heat. The temperature inside a locked car can often exceed 130 degrees Fahrenheit! Juices aren't safe in these temperatures, even in the glove box. Take them with you when you leave your car. Remember never to leave your kids, pets or e-juice in the car!

Other obvious places your juices should not be stored are on a window sill or a table that gets lots of direct sunlight, sitting outside in the sun while you swim in the pool, or near stoves/ovens in the kitchen. Depending on where you are, even the inside of a mailbox can get very hot. Every order is provided with a tracking number, so keeping up with the shipping could help. If your package must spend time in a hot mailbox for awhile before you can get to it, allow a little time for the temperatures of the juices drop to inside room temperature before using them.

Excessive heat will be one of the main contributors to short e-juice lifespan, so please remember to take care of them and keep them comfortable.
 

Can I get some free juice if I plan to do a video review?

Sorry, Ms T's does not provide free juice to reviewers. We like to see honest reviews, and we feel that an unsolicited, unbiased opinion is much more credible. Free juice usually means an automatic good review, and this can be misleading to the public. We receive several emails per month from people asking for free juice, for which they will give us a good review. Those requests will be referred to this FAQ entry. If you would like to purchase juice and do a review, we would love to have a link emailed to us so we can see how you really feel!

I'm in the military. Do I get a discount?

Ms T has a great respect for the men and women who defend our country. If you are active duty military, please contact us before placing an order to find out how you can get your well-deserved benefit. If you are not using an APO/FPO address, you MAY be required to provide proof of your service. 

Why isn't MY question on this FAQ?

Well, we can't think of everything, so send us an email and we will answer your question!

TERMS AND CONDITIONS

Terms and Conditions of Sale

Updated 1/1/12 - Wait times MAY currently exceed the normal 3-4 day period noted on this site, so **PLEASE BE PREPARED TO ACCEPT A DELAY** Know this BEFORE you order, because refunds on credit card transactions are $25. That cost WILL BE COVERED BY YOU. BY CONTINUING WITH THIS ORDER, YOU ARE AGREEING TO THIS.

By continuing to place this order, I also agree to the following terms:

I am over 18 years of age and I understand the risks involved with using Ms T's products and with the use of electronic cigarettes in general. I will not hold Ms T's responsible for any negative effects resulting from the use of these products. I am using them at my own risk.

I am purchasing Ms T's products for personal use and NOT for resale. Resale is strictly forbidden.

Use of Ms T's Bakery Essentials trademark business names (such as Ms T's Bakery, Ms T, Tammy, or Mrs T's) on any business website is strictly prohibited without prior written consent. All images, text, descriptions and web URLs are the property of Ms T's Bakery Essentials, and may not be copied or used (including direct linking) by any internet business (including e-juice or e-cigarette related companies), forums, or blogs without Ms T's Bakery's prior written consent. This policy will be enforced to the fullest extent that law allows.

Resale of any Ms T's e-juice by any e-juice or electronic cigarette related company is strictly prohibited unless previously agreed to by Ms T's Bakery Essentials, and approved by written consent.

I understand that once I have placed this order, it is placed. If I make a mistake in the order I will contact customer service rather than placing another order and expecting the first to be cancelled. Any refund I receive for placing an errant order will be in store credit only, and NOT reapplied to my credit card. If an order is cancelled for any other reason, it will be refunded in store credit rather than to my credit card. By continuing with this order, I certify that I am aware of this policy, and if I choose to argue for the payment to be reapplied to my credit card, I will be subject to a $25 cancellation fee, which assessed by the billing company.

I understand that Ms T's does not accept returns, and can not give refunds. Ms T's cannot resell returned stock to other customers. Finding flavors to my liking is very subjective and may require a "trial and error" process. Also, flavors may change when used on 5v or higher devices!

I understand that unused or improperly added discounts will not be retroactively applied to any order once the order has been placed.

I am aware that any estimates about the date I will receive my order are estimates only, and that delays may occur due to current overall orders placed with Ms T's, availability of items I ordered, or shipping issues with the US Postal Service.

I have entered my own account information, and I agree that Ms T's will not be held responsible for orders that do not reach me if I entered incorrect address information. I understand that free replacements will not be sent if I do not receive my package due to my own error. I have fully checked my address, email address, etc in my account to assure accuracy.

These terms and conditions are subject to change at any time.